1. Information we collect
We aim to collect information that is relevant and reasonably necessary for the specific service or purpose. Depending on how you interact with TopPharma, we may collect different types of information, including:
- Full name and contact details
- Email address and telephone number
- Billing and delivery information
- Account and login information
- Order and transaction details
- Information submitted through contact or enquiry forms
- Prescription or consultation information where applicable
- Health or medical information provided as part of a relevant service
- Communications exchanged with our team
- Technical information, such as IP address, browser type, device information, and website activity
- Cookie and analytics information
2. How we use your information
We will not use your personal information for unrelated purposes unless permitted by applicable law. TopPharma may use your personal information to:
- Process and manage orders
- Arrange the delivery of products
- Respond to customer inquiries
- Provide relevant pharmacy or healthcare services
- Process payments and maintain transaction records
- Communicate with you about your orders or inquiries
- Verify information where necessary
- Maintain website functionality and security
- Improve our website, products, and customer experience
- Detect and prevent fraud, misuse, or security problems
- Meet applicable legal, regulatory, and professional obligations
- Send marketing communications where legally permitted and where an appropriate lawful basis exists
3. Health and medical information
Certain TopPharma services may require information relating to your health or medical circumstances.
Health information is treated as sensitive personal information and may be subject to additional legal protection.
Where such information is necessary for a pharmacy consultation, prescribing, or other healthcare-related service, we will process it only where an appropriate legal basis and applicable condition for processing exist.
Access to health-related information will be restricted to authorized individuals or service providers who have a legitimate reason to access it.
4. Lawful basis for processing
The legal basis for processing your information depends on the reason we collect and use it. Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was carried out lawfully before consent was withdrawn.
Depending on the circumstances, TopPharma may process personal information because:
- It is necessary to provide a service or fulfill a contract with you
- We need to comply with a legal or regulatory obligation
- We have a legitimate interest that is not overridden by your privacy rights
- You have given us your consent
- Processing is necessary for an appropriate healthcare-related purpose where applicable
5. Sharing your information
TopPharma does not sell your personal information. We aim to ensure that third parties receive only the information they reasonably need for the relevant purpose.
Where necessary to provide our services or meet legal obligations, we may share relevant information with trusted third parties, including:
- Pharmacists, clinicians, and authorized healthcare professionals
- Delivery and courier providers
- Payment processing companies
- Website hosting and technology providers
- IT and cybersecurity providers
- Analytics and website-performance providers
- Professional advisers
- Regulatory bodies, law-enforcement agencies, or government authorities where legally required
6. Third-party communication platforms
If you contact TopPharma through a third-party communication service, such as WhatsApp or another messaging platform, information you provide may also be processed by that platform under its own privacy policy and terms.
Please avoid providing unnecessary sensitive or medical information through third-party communication channels.
7. Cookies and analytics
Some cookies may be essential for website operation, while other cookies may require your consent. Where applicable, you can manage your cookie preferences through our cookie settings or your browser. Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember preferences
- Understand how visitors use the website
- Monitor website performance
- Improve user experience
- Support website security
- Provide analytics where applicable
8. Protecting your information
Despite these safeguards, no online system can be guaranteed to be completely secure. You should also take appropriate care when sharing personal information online. We use reasonable technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Accidental loss
- Unauthorized disclosure
- Alteration
- Misuse
- Destruction
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory, accounting, healthcare, or operational requirements.
Retention periods may differ depending on the type and purpose of the information.
When information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it.
10. International data transfers
Some of the technology and service providers used by TopPharma may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer has suitable safeguards where required by applicable UK data protection law.
11. Your data protection rights
Depending on your circumstances and the applicable lawful basis, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Ask us to restrict certain processing
- Object to certain uses of your personal information
- Request data portability where applicable
- Withdraw consent where processing is based on consent
12. Marketing communications
Where legally permitted, TopPharma may send you information about relevant products, services, offers, or company updates.
You can opt out of direct marketing at any time by using the unsubscribe option included in the communication or by contacting us directly.
Opting out of marketing will not prevent us from sending important communications relating to an existing order, enquiry, or service.
13. Third-party websites
Our website may contain links to websites operated by third parties.
TopPharma is not responsible for the privacy practices, security, or content of external websites. We recommend checking the privacy policy of any third-party website before submitting personal information.
14. Children's privacy
Our services are not intended to encourage children to independently provide personal information where a medicine, pharmacy, or healthcare service requires adult involvement, consent, or professional assessment.
Where information relating to a child is processed, appropriate safeguards will be applied in accordance with applicable legal and professional requirements.
15. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices, or legal requirements.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
We recommend checking this page periodically for the latest information about how TopPharma handles personal data.
16. Contact TopPharma about privacy
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us:
TopPharma
Website:
TopPharma UK
Email:
Telephone:
Address: